Policies & Digital Product Terms
Welcome to ClientFlow Templates. Please read the following policies before purchasing any digital product from our store. By placing an order, you agree to the terms below.
Digital Product Delivery
All products sold by ClientFlow Templates are digital downloads. No physical item will be shipped.
After your purchase is completed, your files will be delivered through a download link on the order confirmation page and/or by email. Delivery is usually instant, but in some cases, it may take a few minutes for the download link to appear.
Your digital product may include files such as:
- PDF guides
- DOCX documents
- XLSX spreadsheets
- Google Sheets-compatible worksheets
- ZIP folders
- Business templates
- Scripts, policies, checklists, and workflow tools
Please make sure the email address used at checkout is correct before completing your order.
Download Access
After purchase, you are responsible for downloading and saving your files safely.
If you lose access to your files or cannot find your download email, contact us at:
Please include your order number and the email address used at checkout so we can help you faster.
Refund Policy
Due to the digital nature of our products, all sales are final once files have been delivered or downloaded.
Because digital products cannot be physically returned, we do not offer refunds for:
- Change of mind
- Accidental purchases
- Not reading the product description
- Not having the correct software to open the files
- Expecting a custom-made product
- Downloading the product and deciding you no longer need it
However, we want customers to have a good experience. If you have trouble accessing your files, opening your download, or receiving your order, contact us and we will do our best to help resolve the issue.
File Compatibility
Our products may include files designed for use with common tools such as:
- Microsoft Word
- Google Docs
- Microsoft Excel
- Google Sheets
- Canva
- PDF readers
- ZIP file extractors
Please check the product description before purchasing to make sure you have access to the tools needed to use the files.
For spreadsheet files, you may open the XLSX file in Microsoft Excel or upload it to Google Drive and open it with Google Sheets. Some formatting may appear slightly different depending on the software or device used.
Google Sheets Instructions
Some products may include spreadsheets that are compatible with Google Sheets.
To use them in Google Sheets:
- Download the XLSX file.
- Upload it to your Google Drive.
- Open it with Google Sheets.
- Click File → Make a copy to create your own editable version.
Do not request edit access to the original file if a Google Sheets link is provided. Always make your own copy.
License & Usage Rights
When you purchase a product from ClientFlow Templates, you receive a personal or internal business use license.
You may:
- Use the templates for your own business
- Edit and customize the documents for your own needs
- Use the scripts, trackers, and policies inside your internal workflow
- Save copies for your own business use
You may not:
- Resell the templates
- Share the files publicly
- Give the files away for free
- Upload the files to template marketplaces
- Claim the templates as your own product
- Sell edited versions of the templates
- Include the templates inside another paid product
- Distribute the files to clients as a standalone product
If you are using the templates for a team, business, or agency, the files may be used internally by your organization, but they may not be resold, redistributed, or shared outside your business.
No Resale or Redistribution
All digital products from ClientFlow Templates are protected as original digital content.
You are not allowed to copy, resell, reproduce, redistribute, or upload our products to any website, marketplace, group, drive folder, or online platform.
This includes but is not limited to:
- Etsy
- Shopify
- Gumroad
- Creative Market
- Facebook groups
- Telegram groups
- Google Drive folders
- Template sharing websites
Unauthorized resale or sharing is not permitted.
Customization Responsibility
Our templates are designed to give you a strong starting point, but every business is different.
You are responsible for reviewing, editing, and customizing all templates before using them with clients, customers, or business partners.
This includes checking:
- Business name
- Contact details
- Payment terms
- Due dates
- Local requirements
- Industry-specific wording
- Client communication tone
- Policies and procedures
Do not send any template without reviewing it first.
Business, Legal & Financial Disclaimer
ClientFlow Templates provides general business organization tools, templates, scripts, workflows, and educational resources.
Our products are not legal advice, financial advice, accounting advice, tax advice, debt collection advice, or professional consulting advice.
Payment terms, late fees, refund rules, client policies, and collection procedures may vary depending on your location, industry, and business structure.
Before using any policy, payment wording, invoice term, or client agreement, we recommend reviewing it with a qualified professional where appropriate.
You are responsible for making sure your business documents follow the rules and requirements that apply to your business.
Results Disclaimer
Our templates are designed to help you stay organized, communicate more clearly, and build better systems for your business.
However, we do not guarantee specific results, including:
- Faster payments
- Increased revenue
- Client responses
- Debt recovery
- Legal protection
- Business growth
- Higher conversion rates
Your results may depend on your business, clients, communication style, pricing, policies, and how you use the templates.
Order Issues
If you experience an issue with your order, contact us at:
Please include:
- Your full name
- Order number
- Email used at checkout
- A short description of the issue
We will do our best to respond as soon as possible.
Chargebacks & Disputes
If you have a problem with your order, please contact us first so we can help resolve it.
Filing a payment dispute or chargeback without contacting us may delay the resolution process. Since our products are digital and delivered electronically, we keep records of order confirmation, download delivery, and customer communication.
Changes to Products
ClientFlow Templates may update, improve, or modify products at any time.
Product images, descriptions, bonuses, file names, layouts, and included materials may change as we improve our templates.
Customers receive the version available at the time of purchase unless stated otherwise.
Changes to Policies
We may update this policy page at any time. Any changes will be posted on this page.
By continuing to use our website or purchasing from our store, you agree to the most recent version of these policies.
Frequently Asked Questions
Do I receive a physical product?
No. All products are digital downloads. Nothing will be shipped to your address.
How do I get my files after purchase?
After checkout, you will receive access to your download files through the order confirmation page and/or email.
Can I use these templates for my business?
Yes. You can edit and use the templates for your own business or internal team use.
Can I resell the templates?
No. You cannot resell, redistribute, share, or upload the templates as your own product.
Can I edit the templates?
Yes. The templates are designed to be edited and customized for your business.
Can I use the files in Google Docs or Google Sheets?
Some files may be compatible with Google Docs or Google Sheets. If the product includes DOCX or XLSX files, you can upload them to Google Drive and open them with Google Docs or Google Sheets.
Why does the spreadsheet look slightly different in Google Sheets?
Some formatting may change slightly when opening Excel files in Google Sheets. The main content and formulas should still work, but small design differences can happen depending on the software.
Do you offer refunds?
Because these are digital products, all sales are final once the files are delivered or downloaded. If you have trouble accessing your files, contact us and we will help.
What if I entered the wrong email address?
Contact us at clientflowtemplates@gmail.com with your name, order details, and the correct email address.
Are these templates legal documents?
No. These templates are general business tools and are not legal advice. You should review and customize them for your business and consult a qualified professional when needed.
Can I use the templates for clients?
You can use them to manage your own client communication and internal business workflow. You cannot sell, give away, or distribute the templates as a product to your clients.
Can my team use the templates?
Yes, your internal team can use the templates for your business operations. They cannot be shared outside your business or resold.
What if I need help opening the ZIP file?
Most computers can open ZIP files by double-clicking them. If you are on a phone, you may need a file manager app. For the best experience, download and open the files on a computer.
How do I contact support?
Email us at: